Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Sterrenstof BV, Hoofdveste 2, 3992DG Houten, Netherlands, email: [email protected]) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

You may use the attached model cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation:

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract.

Return of the item:

Sterrenstof
Kaagschip 14
3991 CS Houten
Netherlands

The deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

We expressly point out that a right to withdraw from the contract, as generally provided for in Section 312g Paragraph 1 of the German Civil Code (BGB), is excluded for the above-mentioned goods in accordance with Section 312g Paragraph 2 of the German Civil Code (BGB) and therefore has no validity.

End of the cancellation policy

Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

Sterrenstof BV
Hoofdveste 2
3992DG Houten
Netherlands

E-mail: [email protected]

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods/the provision of the following service:

……………………………………………………………………

(Name of the product, if applicable order number and price)

Goods ordered on:

……………………….. (Date)

Goods received on:

……………………….. (Date)